Pre-Arrival Services to Canada


Pre-arrival settlement services are a key element of Canada’s immigration program for newcomers, including refugees, with all the information and settlement support they need to make informed decisions about their new life before they arrive in Canada. To help deliver these important services, Immigration, Refugees and Citizenship Canada (IRCC) will be providing funding of $22.4 million to S.U.C.C.E.S.S.

S.U.C.C.E.S.S. is among the 4 service providers that will offer national-level information, orientation and onward referrals to economic and family-class pre-arrival clients. The organization will offer online services and in-person services abroad, including comprehensive services and specialized supports for specific immigration categories and client groups (such as youth and LGBTQ2S+). S.U.C.C.E.S.S.

IRCC also chosen to S.U.C.C.E.S.S. to deliver online general employment services, including information about the Canadian workplace and soft skills development.

Today’s funding announcement is part of IRCC’s renewed pre-arrival services program, which will maximize the economic and social integration of newcomers by:

  • directly connecting clients with the information and services they need through a streamlined, easy-to-navigate process;
  • providing pre-arrival services to Francophones through a collaborative partnership model;
  • offering general, regional and occupation-specific employment services to boost job prospects;
  • encouraging newcomers to apply for job licensure before they arrive, if needed; and
  • linking clients to federal and provincial settlement services in Canada.


“Providing services to newcomers before they arrive in Canada is critical to successful integration. These services help newcomers make decisions about the life they want to live in Canada as early as possible in their immigration journey. I’m proud that my department has put in the work to shape a pre-arrival program that will deliver consistent, high quality client-centred services to people around the world.” – The Honorable Ahmed Hussen, Minister of Immigration, Refugees and Citizenship

“S.U.C.C.E.S.S. is honored to be selected as a pre-arrival service provider as part of today’s announcement. Since 2008, our Active Engagement and Integration Project (AEIP) has delivered pre-arrival settlement services to more than 14,800 newcomers to Canada. The Minister’s announcement reaffirms the work that the AEIP has been doing and we are grateful for the opportunity to assist even more newcomers in partnership with IRCC in the years to come.”


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