More than One Lakh pensioners are currently being serviced by Principal Controller of Communication Accounts/ Controller of Communication Accounts offices all over India via SAMPANN which has improved the service delivery to pensioners by providing a single-window setup ensuring the following benefits:
- Timely settlement of pension cases
- Provision of e-Pension Payment Order
- Login for each pensioner enables access to key information like payment history
- Online submission of grievances and timely SMS alerts
It has ensured recurring monthly savings to the Government of India on account of Commission being paid to Banks/Post Offices for payment of Pension which approximately amounts to Rs.
11.5 Crores as of June 2021.
Key data related to SAMPANN since launch is summarized below:
| Year | No. of Pensioners Onboarded | No. of Grievances Settled | Amount Disbursed (in Cr. Rupees) |
| 2019 | 12,001 | 524 | 2109.67/- |
| 2020 | 87,958 | 6,839 | 8477.30/- |
| 2021 (Till June) | 1,382 | 2,267 | 5238.47/- |
| Total | 1,01,341 | 9,630 | 15,825.44 Cr. |
SAMPANN – ‘System for Accounting and Management of Pension’ is an ambitious project of the Government of India being implemented by Controller General of Communication Accounts, Department of Telecommunications, Ministry of Communications. It was dedicated to the nation by Prime Minister Shri Narendra Modi on 29th December 2018. It is a seamless online pension processing and payment system for Department of Telecommunications pensioners. It provides direct credit of pension into the bank accounts of pensioners.
The system has helped the Department in the faster settlement of pension cases, improved reconciliation/auditing, and ease of accounting.
SAMPANN has also been instrumental in settling close to 76000 BSNL Voluntary Retirement Scheme 2019 cases in a short span of 6 months.
SAMPANN is a system with a flexible design that enables it to accommodate ever-expanding requirements.
